Responsible Gaming
Our Commitment to Responsible Gaming
At Black Stag Deli, we believe that online pokies should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in New Zealand.
Age Verification
Online pokies in New Zealand are strictly for players aged 18 years and over. We verify the age of all our players to ensure compliance with local gaming laws. If you are under 18, please do not access or use our gaming services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own gaming behaviour, please seek help immediately:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover money spent
- Hiding your gambling activities from family or friends
- Gambling to escape from stress, anxiety, or other problems
- Neglecting work, study, or personal relationships due to gambling
- Borrowing money or getting into debt to fund gambling
- Feeling irritable or anxious when not gambling
- Spending more time and money on gambling than intended
- Failed attempts to reduce or stop gambling
Self-Help Tools
We provide the following tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a chosen timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount you are willing to lose over a set period
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing our gaming services
If you wish to use any of these tools, please contact our customer support team or access them through your account settings.
Support Organizations in New Zealand
If you are struggling with problem gambling, help is available. Please reach out to one of these trusted organisations:
- Problem Gambling Foundation (PGF) – New Zealand's primary support service
www.pgf.nz
Free and confidential support available 24/7 - Gambling Helpline – Confidential phone counselling
Phone: 0800 654 655
Available 24 hours, 7 days a week - Samaritans – Emotional support and crisis assistance
Phone: 1300
www.samaritans.org.nz
International Support Resources
Additional support organisations are available in other countries:
- GamCare (United Kingdom) – www.gamcare.org.uk
- GamStop (United Kingdom) – www.gamstop.co.uk
- Gambling Help Online (Australia) – www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada) – www.responsiblegambling.org
- National Council on Problem Gambling (United States) – www.ncpgambling.org
Take Action Today
If you believe you have a problem with gambling, please seek help immediately. Problem gambling affects not only you but also your family and loved ones. Reaching out to one of the support organisations listed above is a positive first step towards recovery. Remember, help is available and you are not alone.
For more information about responsible gaming or to discuss concerns, please contact our customer support team at any time.